We dont do cash refund, cancellation fee at 20% applies.recept valid for 3 years from date of issue. we allow replacement. Transport fees must be paid always when the is a trip, (onces offs payment do not apply) we pay even for return trips due to covid-19, failed eye test, etc. Unattended booked appointments lessons will be charged, a cancellation must be done 3 hours in advance. Your payment recipt is valid for 36 months from the date of issue.